Privacy Policy

This Privacy Policy explains how Triality Marketing ("we," "us," or "our") handles information collected through this website and the tools we use to communicate with visitors and clients. This policy describes our privacy practices.

Information you provide

We collect the information you choose to submit through a form, chat message, booking request, phone call, text message or email. Depending on what you send, this may include:

• First and last name
• Company or business name
• Phone number and email address
• Website URL and industry or trade
• The contents of your inquiry or message
• Booking and appointment information
• Chat messages and communications history
• CRM records created from your interactions with us

Information collected automatically

When you visit this website, certain information is collected automatically, including IP address, browser and device details, pages viewed and actions taken, cookie identifiers, general usage and analytics data, and referral or source data indicating how you arrived at the site.

How we use information

• To respond to inquiries and schedule strategy calls
• To confirm, remind about and manage booked appointments
• To provide, support and improve the services a client requests
• To maintain records of our communications with you
• To understand how visitors use the website and improve its content and performance
• To meet legal, tax and recordkeeping obligations

CRM and communications

Inquiries, calls, text messages, chat conversations, emails and booking activity may be stored in our customer relationship management (CRM) system so we have a single, accurate history of the conversation. Call and message records may be retained in that system as part of that history.

Text messages (SMS)

If you request or consent to text communications, we may send messages related directly to your inquiry or requested services — for example, replying to a question, confirming details, or sending an appointment confirmation or reminder. Submitting an inquiry through this website does not enroll you in promotional or marketing text messages.

We do not currently operate a promotional SMS program. If we introduce one in the future, it will require your separate, optional consent, collected through a clearly labeled and never pre-selected opt-in, and that consent will be distinct from any inquiry or service-related messaging.

You can stop messages at any time by replying STOP, and reply HELP for assistance. Message and data rates may apply, and message frequency varies.

Email

We use your email address to reply to inquiries and to send information related to your request or the services we provide. We may send promotional or marketing email in the future where permitted by law; that is not part of our current practice. If we do, each message will include a way to unsubscribe, and you can also opt out by contacting us using the details below.

Cookies and analytics

This website uses cookies and similar technologies, including Google Tag Manager and Google Analytics 4, to understand aggregate visitor behavior such as which pages are viewed, which sources bring visitors, and which actions are taken. You can block or delete cookies through your browser settings, and browser-level controls or Google's opt-out tools can limit analytics collection. Blocking cookies may affect how parts of the site function.

Service providers

We rely on third-party providers to operate this website and manage communications. Information you submit may be processed by them on our behalf, under their own privacy and security practices. These currently include:

• GoHighLevel / LeadConnector — forms, CRM, appointment booking, website chat, email, SMS and lead management
• Google Tag Manager and Google Analytics 4 — website analytics
• Netlify — website hosting and deployment
• GitHub — source code and deployment workflow

This list may change as our tools change. We do not currently accept payments through this website.

How information is shared

We do not sell your personal information. We share information with the service providers described above so they can perform services for us, and we may disclose information where required or permitted by law — for example in response to a lawful request, to enforce our terms, to protect our rights, or in connection with a business transfer.

Retention

We keep inquiry, communication and client information for as long as needed to respond to you, provide our services, maintain business records and comply with legal obligations. When information is no longer needed for those purposes, we take steps to delete it or remove identifying details.

Security

We use reasonable administrative and technical safeguards to protect the information in our care, and we rely on providers that do the same. No method of transmission or storage can be considered completely secure, so we cannot promise absolute security.

Your choices

• You can decline to provide information, though we may not be able to respond to your request
• You can reply STOP to end text messages, or HELP for assistance
• You can unsubscribe from any marketing email we send
• You can manage cookies through your browser settings
• You can ask us to access, correct or delete the information you have submitted, and we will respond as required by applicable law

Children

This website is intended for business owners and is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

Changes to this policy

We may update this policy as our services, tools or legal obligations change. The revised version will be posted here with a new "Last updated" date, and it applies from the updated date shown.

Contact

Questions about this policy or about the information we hold can be sent to:

Triality Marketing
info@trialitymarketing.com
+1 (205) 964-8844